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Shipping Policy — ohwhistle

We deliver worldwide with care and precision through Korea Post EMS, ensuring your selections arrive safely and beautifully. Depending on product type and origin, items may be thoughtfully consolidated into a single shipment for a refined unboxing experience.

Every order placed with ohwhistle is reviewed with care before it leaves our hands. We take the time to ensure each item is properly prepared and packaged, so that what arrives with you reflects the quality and intention behind every piece we offer.

Order Processing All orders are carefully prepared and dispatched from our warehouse in Korea.

• Standard items: 2–5 business days
• Bulky or made-to-order items (bedding, drapery, large home goods): 5–10 business days
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Method & Rates We ship worldwide via Korea Post EMS or CJ Logistics.

• Orders under $100 USD: $35.00 flat rate shipping
• Orders $100–$149 USD: $28.00 flat rate shipping
• Orders $150 USD and over: Complimentary international shipping

Estimated Delivery Time

• Standard items: 5–14 business days after dispatch
• Bulky/oversized items (bedding, curtains, large home goods): Up to 30 days after dispatch
• Delivery times may vary due to customs clearance, local carrier conditions, or peak seasons.

Customs, Duties & Taxes ohwhistle ships from Korea. If applicable, your order may be subject to import duties or local taxes upon arrival in your country. These fees are set by your country's customs authority and are outside of our control. As a general guide, orders shipped to the United States are typically exempt from import duties if the total order value is under $800 USD (per U.S. De Minimis regulations). For orders exceeding this amount, or for shipments to other countries, additional charges may apply. We recommend checking with your local customs office if you have any questions.

Tracking A tracking number will be emailed to you as soon as your order is dispatched. You can use this to monitor your shipment at all times.

Lost or Damaged Shipments If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at support@ohwhistle.com within 14 days of the expected delivery date. Please include your order number and photos of any damage. We will work with you to resolve the issue promptly. Please note that we are unable to accept returns or exchanges in the following cases:

• Change of mind after purchase
• Items that have been used, opened, or show signs of wear
• Items returned without prior authorization from our team

For eligible issues (defective or incorrect items), please reach out to us and we will do our best to make it right.

Incorrect Address Please ensure your shipping address is correct at the time of purchase. ohwhistle is not responsible for delays or failed deliveries due to an incorrect address provided by the customer. Additional shipping fees may apply for re-shipment.

Shipping Restrictions We currently ship to most countries worldwide. Certain remote areas or regions with postal restrictions may not be eligible for delivery. If we are unable to ship to your location, we will notify you promptly and issue a full refund.