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Return & Refund Policy — ohwhistle

At ohwhistle, we want you to love what you receive. If something isn't right, we're here to help.

Eligibility for Returns We accept return requests under the following conditions:

• The item is defective, damaged upon arrival, or incorrect
• The request is made within 30 days of delivery
• The item is unused, unopened, and in its original packaging

Please note that we are unable to accept returns in the following cases:

• Change of mind after purchase
• Items that have been used, opened, or show signs of wear
• Items returned without prior written authorization from our team
• Sale or discounted items (unless defective)

How to Request a Return To initiate a return, please contact our customer support team within 30 days of receiving your order. Include your order number, a description of the issue, and photos if applicable. Our team will review your request and respond within 2–3 business days.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days
• A 20% restocking fee will be deducted from your refund
• Original shipping fees are non-refundable
• Return shipping costs are the responsibility of the customer, unless the return is due to our error (defective or incorrect item), in which case return shipping costs will be covered by ohwhistle

Exchanges We only replace items that are defective or incorrect. If you need an exchange, please contact our customer support team (support@ohwhistle.com) with your order details.

Non-Returnable Items The following items cannot be returned or exchanged:

• Opened or personal care products
• Items marked as final sale
• Gift cards

Questions? If you have any questions about your order or our return policy, please don't hesitate to reach out to our customer support team. We're happy to help.

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